Shipping policy
Shipping Policy
Order Processing
All orders are processed within 1–2 business days (Monday through Friday, excluding public holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times are separate from shipping times.
Estimated Delivery Times
After your order has been shipped, estimated delivery is typically:
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6–9 business days
Estimated delivery times are provided for reference only and are not guaranteed. Delivery times may vary depending on your destination, carrier operations, customs clearance, weather conditions, holidays, or other circumstances beyond our reasonable control.
Shipping Insurance
For your peace of mind, every order is fully insured from our warehouse to your delivery address.
If your package is confirmed by the carrier as lost or damaged during transit, please contact us and we will work with you to provide an appropriate solution in accordance with our policies and applicable law.
Order Tracking
Once your order has been shipped, you will receive a tracking number by email.
Please allow up to 48 hours for tracking information to become active after shipment.
Shipping Destinations
We currently ship to most countries worldwide.
Please note that delivery availability may vary depending on local shipping restrictions or carrier limitations.
Customs, Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other government fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Healthy Paww has no control over these charges and cannot predict their amount.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an incorrect or incomplete address is provided and the order has not yet been shipped, please contact us as soon as possible so we can update your information.
Once an order has been shipped, we cannot guarantee that shipping information can be changed.
Healthy Paww is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Deliveries
Although we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to factors beyond our reasonable control, including but not limited to:
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Customs inspections
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Severe weather conditions
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Carrier delays
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Transportation disruptions
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Public holidays
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Government actions
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Natural disasters
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Other force majeure events
Such delays do not automatically qualify an order for cancellation or refund where the shipment remains in transit.
Lost Packages
If your tracking information has not been updated for an extended period or your package appears to be lost, please contact us at:
We will work directly with the shipping carrier to investigate the shipment and provide an appropriate resolution where applicable.
Refused or Undeliverable Shipments
If a shipment is refused by the customer or returned to us because of an incorrect address, failure to collect the package, or failure to pay any applicable customs duties or taxes, additional shipping charges may apply before the order can be reshipped.
Any refund issued for an undeliverable or refused shipment may be reduced by any shipping costs, return shipping fees, customs charges, or other expenses incurred by Healthy Paww, where permitted by applicable law.
Contact Us
If you have any questions regarding shipping or your order, please contact us at: