Refund policy
Return, Refund & 90-Day Guarantee Policy
15-Day Return Policy
We offer a 15-day return policy, which means you have 15 calendar days after receiving your order to request a return.
To be eligible for a return, the item must be returned in the same condition in which it was received, including all accessories, tags (where applicable), and, whenever reasonably possible, in its original packaging. Proof of purchase or your order confirmation will also be required.
90-Day Commercial Guarantee
In addition to our 15-day return policy, Healthy Paww offers a 90-Day Commercial Guarantee.
This guarantee is an additional commercial benefit provided by Healthy Paww and is valid only if all of the following conditions are met:
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The product has not been opened.
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The product has not been used, tested, or handled in any way.
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The product remains in its original, unused condition.
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The original packaging is intact and in good condition.
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Proof of purchase is provided.
If the product has been opened, used, tested, or shows any signs of use, this 90-Day Commercial Guarantee will no longer apply. In such cases, only our standard 15-day return policy and any mandatory consumer rights provided by applicable law will apply.
This 90-Day Commercial Guarantee is an additional commercial benefit and does not replace, limit, or affect any statutory consumer rights provided under applicable law.
How to Start a Return
To initiate a return, please contact us at:
Returns must be sent to:
[INSERT RETURN ADDRESS]
Returns sent without prior authorization will not be accepted.
Once your request has been approved, we will provide you with the appropriate return instructions.
Return Shipping Costs
Unless otherwise required by applicable law, customers are responsible for all return shipping costs.
Healthy Paww will cover return shipping costs only if:
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the wrong item was delivered;
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the item arrived damaged during shipping;
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the product has a manufacturing defect; or
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applicable law requires us to cover such costs.
Return Inspection
All returned items will be inspected upon arrival.
We reserve the right to refuse or partially reduce a refund if the returned item shows signs of use, customer-caused damage, missing parts, missing accessories, or any condition inconsistent with its original state, to the extent permitted by applicable law.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or if you receive the wrong product, please contact us immediately at:
We will evaluate the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.
Non-Returnable Items
For hygiene, safety, or product-specific reasons, we do not accept returns for:
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custom-made or personalized products;
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perishable goods;
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hazardous materials;
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flammable liquids;
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gases;
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gift cards.
Certain personal care products may also be ineligible for return if they have been opened or used.
If you have any questions about a specific product, please contact us before placing your order.
Exchanges
We do not offer direct exchanges.
If you would like a different item, you must first return the eligible product and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you are entitled to the statutory 14-day cooling-off period where applicable.
You may cancel or return your order within the legally required period without providing a reason, provided the product meets the conditions established by applicable law.
Nothing in this policy limits or excludes any mandatory consumer rights provided under European Union consumer protection legislation.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued using your original payment method.
Approved refunds will be processed within 10 business days, although it may take additional time for your bank or payment provider to complete the transaction.
If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:
Compliance with Applicable Law
This policy applies to the fullest extent permitted by applicable law.
If the consumer protection laws of your country or jurisdiction provide rights that are more favorable than those described in this policy, those mandatory legal rights shall prevail.